Technology Levels the Arena
One advantage small company has acquired through the years may be the ready accessibility to sophisticated technology which was when the exclusive asset from the largest corporations. However with this benefit comes the extra responsibility of proficient control over that technology.
Customers Demand Better Service
Today’s customer originates to anticipate the higher convenience and efficiency the web Age, with internet connectivity to balances, or at best computerized records, information databases, and customer management systems.
A Technology Breakdown Could be a Pr Nightmare
Managing your technology might not be towards the top of your listing of important business activities, but possibly it ought to be, because the way your computers, database, network, phones, etc. are running could make the main difference between being seen from your customers as competent and caring regarding their needs, or inefficient and unconcerned.
Asset Management Could be a Daunting Task
Your technology should be selected and sized towards the needed tasks as well as your staff should be experienced in its operation, but there’s a lot more to keep an eye on. Your technology should be periodically upgraded. It is essential that software be updated for security and fixes. Software and hardware depreciate and should be either upgraded or replaced. When facing financial constraints, decisions should be made whether or not to keep using current equipment and software, or to replace it all. For instance, possibly a 3-year depreciation cycle might be extended to 5 years, but conditions might dictate substitute, like the lack of ability of older equipment to aid the program required to remain competitive.
Threats Can’t Be Overlooked
Damage from computer infections, hard to rely on power sources, improper use of software, etc. is a concern small company managers did not suffer from previously. Proper rules have to be setup, trained for your employees, and enforced. Commercial grade surge protectors, UPS (Uninterruptible Power Supplies), or perhaps backup electrical generation might be essential for the security of the equipment, and proper technology training of the employees is definitely important.
Technology Glitches Should Be Handled Correctly
Regardless of how good your hardware, software, and worker training, technology breakdowns occur. Correctly handling them is dependent on communication. For instance, if your customer encounters difficulty being able to access their account, they might keep trying again and again. This uses valuable bandwidth and CPU time. Multiply this by many people customers attempting to access the body, as well as your network, along with your technicians, might be involved in customer demands rather of trying to solve the issue. The answer would be to inform your customers you understand the problem, apologize for that inconvenience, and inform them you’re focusing on it.
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